IT Technical Representative

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Job Description and Responsibilities:

The job responsibilities of an IT Technical Representative require:

  • Collaborating with the sales and project coordinators teams to understand customer needs and technical requirements for IT products and services. Discussing products with customers and explaining technical concepts simply.
  • Conducting presentations and demonstrations to showcase the features and benefits of the company’s products or solutions to potential clients.
  • Working closely with customers to understand their specific business needs and technical requirements.
  • Building and maintaining relationships with customers by providing ongoing support, evaluating their needs, and offering company’s products and services.
  • Take part in the sales meetings, responding to requests for proposals (RFP’s), requests for quotations (RFQ’s), and addressing concerns raised by the clients.
  • Assisting with the handover of activities between pre-sales and post-sales teams, ensuring a smooth transition to the projects team.
  • Staying updated with the latest technology trends, certifications, and industry best practices to enhance technical knowledge and improve sales effectiveness.

Main Duties and Responsibilities:
Skills:

  • Expertise in Microsoft Office Suite 365 to perform day to day activities.
  • Good verbal, listening and written communication skills, problem-solving skills, and attention to detail
  • Ability to prioritise and multi-task.
  • Well organised and able to manage conflicting priorities.
  • Self-motivated and able to adapt to a changing environment.
  • Role models resilience and maintains a calm demeanour when under pressure.
  • Demonstrate commitment to company values.
  • Influencing, negotiation, and decision-making skills.
  • Practical experience with spreadsheets.
  • Strong mathematical and problem-solving skills.
  • Technical documentation skills.
  • Organisational and interpersonal skills.

Essentials:

  • Client-facing technical sales and management background.
  • Good understanding of Data Centre Infrastructure, Networking, Cloud Computing, Cyber Security Services, Wireless Survey (Ekahau) and reporting, MDM and MAM solutions.
  • Knowledge of tenders and bid writing.
  • Experience of costing, feasibility, and management of support contracts.
  • Will require frequent travel within assigned territory or area

IT Support Field Engineer / IT User Support Technicians

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Main duties and responsibilities:

  • Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/ fix support, advice, assistance to authorized users.
  • VPN Connectivity and Install Anti-virus.
  • Coordinate related activities (remote & onsite).
  • Windows 10 Deployment, Migration, Troubleshooting.
  • Outlook, 2013, 2016 Configuration and troubleshooting.
  • Coordinate and plan installations, de-installations, cascades, moves/ migrations, and add/changes for all EUC Equipment and Software.
  • Monitor client satisfaction and closely monitor Service Levels throughout the IMAC activity and following the delivery at predetermined intervals and manage inventory.
  • Providing IT and Desktop support as a level 1 & 2 technician.
  • Understanding of LAN /WAN networks and basic troubleshooting
  • Windows Server 2012, Installation, and management.
  • Active directory Understanding of TCP / IP Protocol.
  • Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype.

 

IT Support Engineer / Technician or System Support Officer (L1/L2/L3)

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Main duties and responsibilities:

  • Provide onsite support to users (operational and technical).
  • Network & Telecom devices are included in support across all sites under the support model.
  • Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/fix support, advice, and assistance to authorized users.
  • Coordinate of related activities with the Service Desk support teams (remote & onsite)
  • Install applications, certificates, and deployment of software.
  • Coordinate with the third party as necessary to keep equipment and software in good working order.
  • Advises users on how to resolve hardware and software problems.
  • Research possible solutions in user guides, technical manuals, and other documents
  • Maintains a log of work in progress, calls received, actions taken, and problems detected.
  • Reports on commonly occurring queries to detect underlying problems.

Skills:

  • Windows 10 Deployment, Migration and Troubleshooting
  • Office 365, installation, Configuration and Troubleshooting
  • Hardware Replacement and Upgrade
  • SCCM Management
  • IOS and Android Application Management including MAC Knowledge
  • Ticketing System such as Service Now
  • Time Commitment
  • Printer Setup and Troubleshooting.
  • Wireless Network Connectivity of the devices
  • Data Migration among Devices
  • Outlook ,2013, 2016 Configuration and troubleshooting.
  • Software installation and upgrade
  • Remote Desktop Support Application
  • VPN Connectivity for the Users and Install Anti-virus.
  • SLA (Service Level Agreement) Understanding
  • Face to face and VIP user interaction
  • Windows Server 2012, Installation, and management, Active directory
  • Routers and switches basic Understanding.
  • Remote Access using Console cable.
  • Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype
  • AV System Setup
  • Understanding of LAN /WAN networks and basic trouble shooting
  • Understanding of main network connectivity troubleshooting commands
  • Understanding of TCP / IP Protocol

Essentials:

  • Proven work experience in IT support or IT technician roles.
  • Associate degree or advanced apprenticeship in Computer Science or relevant disciplines.
  • In-depth knowledge of Windows, Mac, Linux, and UNIX operating systems.
  • Practical experience with internet and network security protocols.
  • Problem-solving skills.
  • Technical documentation skills.
  • Organisational and interpersonal skills.

 

 

Network Engineer

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Main duties and responsibilities:

  • Design and implement computer networks, including LANs, WANs, and VPNs, to meet the needs of the organization.
  • Install and configure network equipment such as switches, routers, firewalls, and wireless access points.
  • Monitor network performance and troubleshoot issues to ensure network availability, reliability, and security.
  • Implement network security measures such as firewalls, VPNs, and intrusion detection/prevention systems to protect against cyber-attacks.
  • Collaborate with other teams such as software developers, systems administrators, and IT support to ensure network infrastructure meets business needs.
  • Create and maintain network documentation such as network diagrams, equipment inventory, and configuration files.
  • Plan and execute network upgrades and expansions to ensure the network can accommodate future growth.
  • Stay up to date with industry trends and technologies and apply this knowledge to improve network infrastructure and security.
  • Provide technical support and guidance to end-users and IT support staff.
  • Participate in an on-call rotation to provide 24/7 support for network-related issues.

Skills:

  • Knowledge of network technologies, protocols, and security.
  • Problem-solving and critical thinking skills.
  • Excellent communication skills, both written and verbal.
  • Collaboration skills, the ability to work effectively in a team environment.
  • Flexibility and adaptability to work outside of regular business hours if necessary.
  • Attention to detail and accuracy in documentation.
  • Technical support and troubleshooting skills.
  • Project management and planning skills.
  • Network design and architecture.

Wireless Survey Engineer

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Wireless Survey Engineer (Certified Ekahau Engineer) is needed.

responsibilities:

  • Ample working experience performing Wireless Survey.
  • Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems.
  • Possesses expert knowledge of Wireless Network Infrastructure and Network Design
  • Experience in Ekahau and Ekahau sidekick / Spectrum analysis software
  • Responsible for the delivery of WLAN Implementation & Optimization Services
  • Responsible for developing high-level and low-level survey design activities.
  • Conduct RF site Surveys and include designs of RF Systems
  • Analyse results of RF collection
  • Lead new advances in RF engineering.
  • Excellent Leadership Skills
  • Ability to acquire new skills in a diverse environment.
  • Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver.
  • Excellent communication skills
  • High personal integrity, credibility, and energy
  • Deep knowledge of Cisco Wireless Wi-Fi 5, 6, WLC and AP
  • Deep knowledge of Wireless Protocols
  • Deep knowledge of DNA Wireless
  • Demonstrated experience engineering and supporting network solutions.

Technicial Skills:

  • Ekahau predictive and post install surveys.
  • Hands on in Wi-Fi network optimization for high density outdoor, warehouse, production units, stadiums, or enterprise environments.
  • Understanding and optimizing network for convergence of Wireless Wi-Fi and 5G.
  • Understanding of latest Wi-Fi technologies WiF6E, WiFi7 and aware of Wi-Fi industry standards and associations like WBA and WFA.
  • Experience in site survey tools like Air Magnet or Ekahau.
  • Managing wired and wireless networks (Aruba, Extreme, Cisco, Meraki, Ubiquiti)
  • Strong networking fundamentals to include IP, DHCP, DNS.
  • Thorough understanding of wireless RF, authentication, security, and network management.
  • Virtual Private Networks (VPN)
  • Microsoft Active Directory, SCCM and RADIUS

Essentials:

  • Number of Ekahau surveys done.
  • Client satisfaction.

 

 

IT project coordinator

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Main duties and responsibilities:

  • Manage the day-to-day aspects of the service ensuring contractual obligations are met.
  • Manage communications and deliverables from all stakeholders for the project.
  • Track project accomplishments/progress
  • Maintenance, roll-out, and development of best practice service delivery management principles.
  • Service level compliance in delivery, following best practice, analysing and mitigate against risks, and suggest improvements.
  • Regular contact with suppliers, providers, and external support teams to ensure services are managed and meet expectations.
  • Build relationships with technology partners.
  • Oversee the IT Service Desk to achieve the most consistently effective, efficient, and outstandingly professional, and friendly service experience.
  • Ensure service is delivered within a structured way, enhancing process and delivery.
  • Ensure any Major Incidents are handled in the appropriate manner to client expectations.
  • Regular contact with other members of the management team to resolves issues.
  • Establish partnerships cross-functionally as necessary to ensure project success.
  • Work with Ops Manager to develop, drive, and implement project goals.
  • Highlight any non-conformance with agreed standards and working practices with the Head of Service and IT Operations
  • Documentation of service/procedures and communication to other departments is paramount.
  • Monitor, deliver, and report on support activities with agreed SLAs.
  • Develop new SLAs and OLAs (where needed) with internal and external stakeholders.
  • Monitor and ensure a Service Improvement Plan (SIP) is in place to mitigate against risks, and appropriate costings are in place in relation to changes in service required.
  • Analysing data and producing customer reports.
  • Responsible for the budget.

Skills:

  • Understanding of service management principles
  • Ability to take ownership and full responsibility for Service Desk Day to day duties.
  • Technical (IT & Network Support) awareness
  • Expertise in Microsoft Office Suite
  • Excellent verbal/listening and written communication skills, problem-solving skills, and attention to detail
  • Ability to prioritise and multi-task.
  • Well organised and able to manage conflicting priorities.
  • Self-motivated and able to adapt to a changing environment.
  • Role models resilience and maintains a calm demeanour when under pressure.
  • Demonstrate commitment to company values.
  • Adopts and drives a continuous improvement approach to work practices in the function to achieve desired business performance and commercial success.
  • Influencing, negotiation, and decision-making skills

Essentials:

  • Client-facing service delivery management background
  • Experienced in successfully managing projects in a service desk environment.
  • Experience managing 1st and 2nd line engineers.
  • Good understanding of Infrastructure, technology projects, Networking, Cloud, security services
  • Experience in delivering projects in a more structured manner, improving process and delivery.
  • Track record in making sure that an efficient service delivered matches expected customer expectations.
  • Bid writing experience.
  • Experience in costing, feasibility, and management of support contracts

Compliance Administrator

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Main duties and responsibilities:

  • Administration of legal documentation for contractors.
  • Data handling (GDPR).
  • Formulation and implementation of contracts for employees and business partners.
  • Provide an effective and efficient contractor focused HR service, ensuring compliance.
  • legislations are met.
  • Corresponding to emails and responding to general queries.
  • Being pro-active and managing time effectively to provide a high level of support to the team.
  • Liaising with support departments to ensure the smooth running of the office.
  • Additional in-office administrative duties as and when required.

Skills:

  • Excellent written and verbal communication skills.
  • Ability to prioritise and organise your workload.
  • Positive, pro-active, and flexible approach.
  • Well presented.
  • Excellent level of attention to detail skills
  • Previous administrative experience, ideally within HR or Legal administration

Essentials:

  • Strong communication skills and the ability to provide professional, prompt, and friendly customer service.
  • Basic IT skills.
  • Proficient in Microsoft Office, including Word and Excel.

Human Resource Officer

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Main duties and responsibilities:

  • Understand and execute the departments vision of good business development to reduce costs and become more profitable.
  • Maintain the Select HR data entry and database system.
  • Proactively manage the recruitment and hiring process (preparing and evaluating job descriptions, posting vacancy ads, and managing the hiring process)
  • Create and implement effective onboarding and induction plans which improve the employee experience.
  • Develop training and development plans.
  • Maintain all starter and leaver checklists.
  • Complete all offer letters to new starters and prepare contracts of employment for new employees. Gain all references for new employees.
  • Requesting and maintaining all new IT accounts for new employees and ensuring old accounts are closed.
  • Apply for and analyse criminal records checks (DBS) for new employee screening.
  • Produce management reports from Select HR system ready for Manager’s meetings.
  • Assist with special projects in HR.
  • Provide holiday and sickness cover HR functions.
  • Assist managing Disciplinary and Grievance Management (claims, conflict resolution, both from a social and legal perspective)

Skills:

  • Experience as a HR Generalist or HR Officer
  • Demonstrate understanding of HR processes.
  • Preferable CIPD L5 Qualified (or studying towards CIPD L5)
  • The ability to work to tight deadlines.
  • Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel)
  • Great interpersonal and communication skills
  • Personal resilience and the capacity to work effectively and stay calm under pressure.
  • Demonstrate customer care skills.
  • Ability to deal with confidential information and maintain confidentiality is essential.
  • Good team working skills.

Essentials:

  • Confidentiality & discretion
  • Understanding of various HR software systems
  • Good understanding of employment laws
  • Must be able to prioritise and organise own workload with attention to details.

Social Media Specialist

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Main duties and responsibilities:

      • Develop and implement social media strategies for businesses, organizations, or individuals that align with their goals and objectives.
      • Manage and create social media content such as posts, images, videos, and stories across various social media platforms, including Facebook, Twitter, Instagram, LinkedIn, TikTok, and more.
      • Monitor engagement and analytics to measure the success of social media campaigns, track audience growth, and identify trends and opportunities for improvement.
      • Create and manage social media advertising campaigns, including creating ad copy, selecting targeting options, and monitoring performance.
      • Stay up to date with social media trends, new features, and best practices, and apply this knowledge to improve social media strategy and content.
      • Collaborate with other teams such as marketing, public relations, and customer service to ensure social media content aligns with overall brand messaging and strategy.
      • Engage with followers and respond to messages, comments, and reviews in a timely and professional manner.
      • Identify and build relationships with influencers, partners, and other accounts that align with brand values and goals.
      • Develop and manage a social media content calendar, ensuring timely delivery of content and a consistent brand voice and tone.
      • Generate reports and present findings to stakeholders, including recommendations for future social media campaigns and content.

    Skills

      • Social media expertise
      • Content creation and curation
      • Data analysis
      • Communication
      • Creative thinking
      • Collaboration skills
      • Time management
      • Attention to detail.
      • Flexibility
      • Customer service skills.

    Financial and Accounting Technicians

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    Job Description

        • Maintains profit and loss accounts, budgets, cash flow forecasts, and other accounting records.
        • Produces, collates and reports financial information for managers.
        • Liases with clients to ensure that payments are made on time and credit limits are not exceeded.
        • Ensures invoices and payments are correct and sent out on time.
        • Monitors accounting systems to determine accounts are being maintained effectively and provides information on accounting practices to auditors etc.
        • Payroll management.

      Skills, Education / Experience (Requirements as applicable)

        • 1 Year relevent experience in Accounts and Finance.
        • Associate degree or advanced apprenticeship in Accounting and Business.
        • Knowledge of Accounting Software like Xero, Quickbooks, and Sage, etc.
        • Practical experience with spreadsheets.
        • Strong mathematical and problem-solving skills.
        • Technical documentation skills.
        • Organisational and interpersonal skills.

      Competitive salary based on experience.

      Please forward your CV to “[email protected]”.

      Note: Please submit your CV for the role you are interested in. If you are selected or if the position is still open, we will contact you within 7 days. Due to the large number of applications, we may not be able to respond to each one individually. We appreciate your understanding and thank you for your interest in joining our team.