IT Support
Contact UsIT Key Skills:
- Windows 10 Deployment, Migration and Troubleshooting
- Office 365, installation, Configuration and Troubleshooting
- Hardware Replacement and Upgrade
- SCCM Management
- IOS and Android Application Management including MAC Knowledge
- Ticketing System such as Service Now
- Time Commitment
- Printer Setup and Troubleshooting.
- Wireless Network Connectivity of the devices
- Data Migration among Devices
- Outlook ,2013, 2016 Configuration and troubleshooting
- Software installation and upgrade
- Remote Desktop Support Application
- VPN Connectivity for the Users and Install Anti-virus
- SLA (Service Level Agreement) Understanding
- Face to face and VIP user interaction
- Windows Server 2012, Installation, and management, Active directory
- Routers and switches basic Understanding
- Remote Access using Console cable
- Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype
- AV System Setup
- Understanding of LAN /WAN networks and basic trouble shooting
- Understanding of main network connectivity troubleshooting commands
- Understanding of TCP / IP Protocol
Task Description:
- Desktop support
- IMAC support
- Asset refresh
- Asset disposal activity (Excluding physical disposal)
- Hardware break-fix of end-user devices
- Mobile device troubleshooting
- Conference room support – Audio-Video conferencing room support
- Smart hands support
- Incident recording and update
- Liaison with the Partner Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites)
- Basic end-user training not exceeding 15 minutes
- Third-Party / Vendor coordination
Key Activities
- Provide onsite support (operational and technical)
- Network & Telecom devices are included in support across all sites under the support model
- Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/fix support, advice and assistance to authorized users
- Coordinate of related activities with the Service Desk support teams (remote & onsite)
- Install applications, certificates and deployment of software
- Coordinate with the third party as necessary to keep equipment and software in good working order
IMAC
- Coordinate and plan installations, de-installations, cascades, moves, add/changes for all EUC Equipment, Software, and related Services to Client
- Monitor client satisfaction and closely monitor Service Levels throughout the IMAC activity and following the delivery at predetermined intervals
- Manage the recording and collection of the required inventory information and update the inventory system (or other Client inventory system)
- With the approval of the Authorized User, back up Authorized User data, re-image End User Computing Devices and restore such Authorized User data to such End User Computing Devices. (e.g., personal preferences drive mappings)
- Determine if there are any special requirements at the IMAC location(s) and coordinate physical space requirements
- Confirm correct implementation of the IMAC with the designated Client end user as appropriate
- Coordinate with third parties (e.g., network administrators, electricians and telecommunication specialists) with respect to changes required by Installation, Move, Addition, Change; (“IMAC”)
Asset Management
- Perform asset tracking of End User Computing devices
- Provision end-user computing devices for new joiners and/or relocated users
- Collect end-user computing devices from leavers
- Support user/device relocation and device life cycle activities
- Adhere to the relevant Client policies covering the decommissioning of equipment
- Follow the asset recovery process for Customer identified personnel who will be terminating in accordance with the required service standards
- Manage end of life assets. Preparing lists of assets and coordinating with users for scheduling appointments for replacement, follow-up with a new user to make sure asset is functioning properly, maintain tracker
- Validate that End User Computing Services are in compliance with warranties, seek guidance from the applicable vendors, if necessary, and comply with such warranties
- Manage on-hand parts Inventory/PC Inventory to sustain SLA’s for warranty or non-warranty device replacement (spares)
OS Imaging
- Maintain devices and install end user’s / customer’s approved global standard image and certified software as required by Authorized Users for Service Request, Incident handling and Life cycle events
- Confirm post-delivery Authorized Users preferences and drive mappings
- Validate and deliver when necessary service packs, hot fixes, PC health and applied updates for EUC devices in Service response
Anti-Virus & Malicious Code
- Manage and maintain user’s / customer’s provided antivirus, logging and Malicious Code solutions for the End User Computing Devices as part of the End User Computing Services
- Support End User Computing anti-virus and Malicious Code Incidents and Service Requests
Mobile Device Management
- MDM- Support for any Mobile device issues
- MDM- Support iOS and Blackberry and iPhone equipments utilized by Customer using remote System management tools and local support technicians as needed
- Maintain, provide issuance of mobile Corporate Owned Devices and the collection of user’s / customer’s Authorized User agreements of these devices (e.g. iPad’s, iPhones, Cell Phones, Blackberries) via Service Request processes
- Manage end-user tools (e.g. Blackberry Work and Skype for Business) activations for all regions
AV & VC Room Support
- Provide Concierge services for audio visual needs
- VC Support – Support for Video conference rooms
- AV Support – Coordinate with Audio Visual equipment vendor for IMAC & Break fix
- Assist with constructing meeting content (PowerPoint, video stream, web-ex, external video conferencing, webcast, special audio delivery, polling, etc.) when requested by Authorized User
- Schedule, coordinate external vendor (ex. Web-ex) services in support of Authorized User events
- Support / arrange preventative maintenance checks from the local audio visual vendor
- Provide Authorized Users training and documentation on how to operate audio visual equipment
- Provide support services for all Internet Protocol television (IPTV) and display systems
Print Services
- Coordinate with Client Printer Vendor for hardware break/fix support
- Facilitate Adds, Moves, Changes and End of Lease replacements of print devices
Competitive salary based on experience.
Please forward your CV to “[email protected]”.
Note: Successful candidate will be contacted within 7 days.
Network Engineer – CCNA / Routers / Switches
Contact UsExpress Communication Services Limited is looking Network Engineer for London and Surroundings with the following skills: The Engineer must be able to install, design, analyse, configure, repair, and maintain network infrastructure / application components with further expertise of:
- Strong network experience
- CCNA certified with Microsoft Servers
- Experience and strong knowledge network infrastructure (e.g. firewalls, Cisco routers, switches, Ethernet, TCP/IP)
- VPN experience
- Experience with supporting and implementing VoIP
- Juniper and Cisco Routers
Competitive salary based on experience.
Please forward your CV to “[email protected]”.
Note: Successful candidate will be contacted within 7 days.
Social Media Expert
Contact UsExpress Communication is looking at social media personal with the experience of the following:
- WordPress
- Social Media Knowledge
- Integration of Facebook, LinkedIn, Twitter accounts with the company websites, direct traffic and locate the targeted market
- Online tools such as orkit integration with the company’s website
- Search Engine Optimisation (SEO) expertise
- Analyse User traffic from different locations
Competitive salary based on experience.
Please forward your CV to “[email protected]”.
Note: Successful candidate will be contacted within 7 days.