IT Technical Representative

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Job Description and Responsibilities:

The job responsibilities of an IT Technical Representative require:

  • Collaborating with the sales and project coordinators teams to understand customer needs and technical requirements for IT products and services. Discussing products with customers and explaining technical concepts simply.
  • Conducting presentations and demonstrations to showcase the features and benefits of the company’s products or solutions to potential clients.
  • Working closely with customers to understand their specific business needs and technical requirements.
  • Building and maintaining relationships with customers by providing ongoing support, evaluating their needs, and offering company’s products and services.
  • Take part in the sales meetings, responding to requests for proposals (RFP’s), requests for quotations (RFQ’s), and addressing concerns raised by the clients.
  • Assisting with the handover of activities between pre-sales and post-sales teams, ensuring a smooth transition to the projects team.
  • Staying updated with the latest technology trends, certifications, and industry best practices to enhance technical knowledge and improve sales effectiveness.

Main Duties and Responsibilities:
Skills:

  • Expertise in Microsoft Office Suite 365 to perform day to day activities.
  • Good verbal, listening and written communication skills, problem-solving skills, and attention to detail
  • Ability to prioritise and multi-task.
  • Well organised and able to manage conflicting priorities.
  • Self-motivated and able to adapt to a changing environment.
  • Role models resilience and maintains a calm demeanour when under pressure.
  • Demonstrate commitment to company values.
  • Influencing, negotiation, and decision-making skills.
  • Practical experience with spreadsheets.
  • Strong mathematical and problem-solving skills.
  • Technical documentation skills.
  • Organisational and interpersonal skills.

Essentials:

  • Client-facing technical sales and management background.
  • Good understanding of Data Centre Infrastructure, Networking, Cloud Computing, Cyber Security Services, Wireless Survey (Ekahau) and reporting, MDM and MAM solutions.
  • Knowledge of tenders and bid writing.
  • Experience of costing, feasibility, and management of support contracts.
  • Will require frequent travel within assigned territory or area

IT Support Field Engineer / IT User Support Technicians

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Main duties and responsibilities:

  • Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/ fix support, advice, assistance to authorized users.
  • VPN Connectivity and Install Anti-virus.
  • Coordinate related activities (remote & onsite).
  • Windows 10 Deployment, Migration, Troubleshooting.
  • Outlook, 2013, 2016 Configuration and troubleshooting.
  • Coordinate and plan installations, de-installations, cascades, moves/ migrations, and add/changes for all EUC Equipment and Software.
  • Monitor client satisfaction and closely monitor Service Levels throughout the IMAC activity and following the delivery at predetermined intervals and manage inventory.
  • Providing IT and Desktop support as a level 1 & 2 technician.
  • Understanding of LAN /WAN networks and basic troubleshooting
  • Windows Server 2012, Installation, and management.
  • Active directory Understanding of TCP / IP Protocol.
  • Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype.

 

IT Support Engineer / Technician or System Support Officer (L1/L2/L3)

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Main duties and responsibilities:

  • Provide onsite support to users (operational and technical).
  • Network & Telecom devices are included in support across all sites under the support model.
  • Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/fix support, advice, and assistance to authorized users.
  • Coordinate of related activities with the Service Desk support teams (remote & onsite)
  • Install applications, certificates, and deployment of software.
  • Coordinate with the third party as necessary to keep equipment and software in good working order.
  • Advises users on how to resolve hardware and software problems.
  • Research possible solutions in user guides, technical manuals, and other documents
  • Maintains a log of work in progress, calls received, actions taken, and problems detected.
  • Reports on commonly occurring queries to detect underlying problems.

Skills:

  • Windows 10 Deployment, Migration and Troubleshooting
  • Office 365, installation, Configuration and Troubleshooting
  • Hardware Replacement and Upgrade
  • SCCM Management
  • IOS and Android Application Management including MAC Knowledge
  • Ticketing System such as Service Now
  • Time Commitment
  • Printer Setup and Troubleshooting.
  • Wireless Network Connectivity of the devices
  • Data Migration among Devices
  • Outlook ,2013, 2016 Configuration and troubleshooting.
  • Software installation and upgrade
  • Remote Desktop Support Application
  • VPN Connectivity for the Users and Install Anti-virus.
  • SLA (Service Level Agreement) Understanding
  • Face to face and VIP user interaction
  • Windows Server 2012, Installation, and management, Active directory
  • Routers and switches basic Understanding.
  • Remote Access using Console cable.
  • Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype
  • AV System Setup
  • Understanding of LAN /WAN networks and basic trouble shooting
  • Understanding of main network connectivity troubleshooting commands
  • Understanding of TCP / IP Protocol

Essentials:

  • Proven work experience in IT support or IT technician roles.
  • Associate degree or advanced apprenticeship in Computer Science or relevant disciplines.
  • In-depth knowledge of Windows, Mac, Linux, and UNIX operating systems.
  • Practical experience with internet and network security protocols.
  • Problem-solving skills.
  • Technical documentation skills.
  • Organisational and interpersonal skills.

 

 

Network Engineer

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Main duties and responsibilities:

  • Design and implement computer networks, including LANs, WANs, and VPNs, to meet the needs of the organization.
  • Install and configure network equipment such as switches, routers, firewalls, and wireless access points.
  • Monitor network performance and troubleshoot issues to ensure network availability, reliability, and security.
  • Implement network security measures such as firewalls, VPNs, and intrusion detection/prevention systems to protect against cyber-attacks.
  • Collaborate with other teams such as software developers, systems administrators, and IT support to ensure network infrastructure meets business needs.
  • Create and maintain network documentation such as network diagrams, equipment inventory, and configuration files.
  • Plan and execute network upgrades and expansions to ensure the network can accommodate future growth.
  • Stay up to date with industry trends and technologies and apply this knowledge to improve network infrastructure and security.
  • Provide technical support and guidance to end-users and IT support staff.
  • Participate in an on-call rotation to provide 24/7 support for network-related issues.

Skills:

  • Knowledge of network technologies, protocols, and security.
  • Problem-solving and critical thinking skills.
  • Excellent communication skills, both written and verbal.
  • Collaboration skills, the ability to work effectively in a team environment.
  • Flexibility and adaptability to work outside of regular business hours if necessary.
  • Attention to detail and accuracy in documentation.
  • Technical support and troubleshooting skills.
  • Project management and planning skills.
  • Network design and architecture.

Wireless Survey Engineer

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Wireless Survey Engineer (Certified Ekahau Engineer) is needed.

responsibilities:

  • Ample working experience performing Wireless Survey.
  • Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems.
  • Possesses expert knowledge of Wireless Network Infrastructure and Network Design
  • Experience in Ekahau and Ekahau sidekick / Spectrum analysis software
  • Responsible for the delivery of WLAN Implementation & Optimization Services
  • Responsible for developing high-level and low-level survey design activities.
  • Conduct RF site Surveys and include designs of RF Systems
  • Analyse results of RF collection
  • Lead new advances in RF engineering.
  • Excellent Leadership Skills
  • Ability to acquire new skills in a diverse environment.
  • Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver.
  • Excellent communication skills
  • High personal integrity, credibility, and energy
  • Deep knowledge of Cisco Wireless Wi-Fi 5, 6, WLC and AP
  • Deep knowledge of Wireless Protocols
  • Deep knowledge of DNA Wireless
  • Demonstrated experience engineering and supporting network solutions.

Technicial Skills:

  • Ekahau predictive and post install surveys.
  • Hands on in Wi-Fi network optimization for high density outdoor, warehouse, production units, stadiums, or enterprise environments.
  • Understanding and optimizing network for convergence of Wireless Wi-Fi and 5G.
  • Understanding of latest Wi-Fi technologies WiF6E, WiFi7 and aware of Wi-Fi industry standards and associations like WBA and WFA.
  • Experience in site survey tools like Air Magnet or Ekahau.
  • Managing wired and wireless networks (Aruba, Extreme, Cisco, Meraki, Ubiquiti)
  • Strong networking fundamentals to include IP, DHCP, DNS.
  • Thorough understanding of wireless RF, authentication, security, and network management.
  • Virtual Private Networks (VPN)
  • Microsoft Active Directory, SCCM and RADIUS

Essentials:

  • Number of Ekahau surveys done.
  • Client satisfaction.

 

 

IT project coordinator

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Main duties and responsibilities:

  • Manage the day-to-day aspects of the service ensuring contractual obligations are met.
  • Manage communications and deliverables from all stakeholders for the project.
  • Track project accomplishments/progress
  • Maintenance, roll-out, and development of best practice service delivery management principles.
  • Service level compliance in delivery, following best practice, analysing and mitigate against risks, and suggest improvements.
  • Regular contact with suppliers, providers, and external support teams to ensure services are managed and meet expectations.
  • Build relationships with technology partners.
  • Oversee the IT Service Desk to achieve the most consistently effective, efficient, and outstandingly professional, and friendly service experience.
  • Ensure service is delivered within a structured way, enhancing process and delivery.
  • Ensure any Major Incidents are handled in the appropriate manner to client expectations.
  • Regular contact with other members of the management team to resolves issues.
  • Establish partnerships cross-functionally as necessary to ensure project success.
  • Work with Ops Manager to develop, drive, and implement project goals.
  • Highlight any non-conformance with agreed standards and working practices with the Head of Service and IT Operations
  • Documentation of service/procedures and communication to other departments is paramount.
  • Monitor, deliver, and report on support activities with agreed SLAs.
  • Develop new SLAs and OLAs (where needed) with internal and external stakeholders.
  • Monitor and ensure a Service Improvement Plan (SIP) is in place to mitigate against risks, and appropriate costings are in place in relation to changes in service required.
  • Analysing data and producing customer reports.
  • Responsible for the budget.

Skills:

  • Understanding of service management principles
  • Ability to take ownership and full responsibility for Service Desk Day to day duties.
  • Technical (IT & Network Support) awareness
  • Expertise in Microsoft Office Suite
  • Excellent verbal/listening and written communication skills, problem-solving skills, and attention to detail
  • Ability to prioritise and multi-task.
  • Well organised and able to manage conflicting priorities.
  • Self-motivated and able to adapt to a changing environment.
  • Role models resilience and maintains a calm demeanour when under pressure.
  • Demonstrate commitment to company values.
  • Adopts and drives a continuous improvement approach to work practices in the function to achieve desired business performance and commercial success.
  • Influencing, negotiation, and decision-making skills

Essentials:

  • Client-facing service delivery management background
  • Experienced in successfully managing projects in a service desk environment.
  • Experience managing 1st and 2nd line engineers.
  • Good understanding of Infrastructure, technology projects, Networking, Cloud, security services
  • Experience in delivering projects in a more structured manner, improving process and delivery.
  • Track record in making sure that an efficient service delivered matches expected customer expectations.
  • Bid writing experience.
  • Experience in costing, feasibility, and management of support contracts

Compliance Administrator

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Main duties and responsibilities:

  • Administration of legal documentation for contractors.
  • Data handling (GDPR).
  • Formulation and implementation of contracts for employees and business partners.
  • Provide an effective and efficient contractor focused HR service, ensuring compliance.
  • legislations are met.
  • Corresponding to emails and responding to general queries.
  • Being pro-active and managing time effectively to provide a high level of support to the team.
  • Liaising with support departments to ensure the smooth running of the office.
  • Additional in-office administrative duties as and when required.

Skills:

  • Excellent written and verbal communication skills.
  • Ability to prioritise and organise your workload.
  • Positive, pro-active, and flexible approach.
  • Well presented.
  • Excellent level of attention to detail skills
  • Previous administrative experience, ideally within HR or Legal administration

Essentials:

  • Strong communication skills and the ability to provide professional, prompt, and friendly customer service.
  • Basic IT skills.
  • Proficient in Microsoft Office, including Word and Excel.

Human Resource Officer

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Main duties and responsibilities:

  • Understand and execute the departments vision of good business development to reduce costs and become more profitable.
  • Maintain the Select HR data entry and database system.
  • Proactively manage the recruitment and hiring process (preparing and evaluating job descriptions, posting vacancy ads, and managing the hiring process)
  • Create and implement effective onboarding and induction plans which improve the employee experience.
  • Develop training and development plans.
  • Maintain all starter and leaver checklists.
  • Complete all offer letters to new starters and prepare contracts of employment for new employees. Gain all references for new employees.
  • Requesting and maintaining all new IT accounts for new employees and ensuring old accounts are closed.
  • Apply for and analyse criminal records checks (DBS) for new employee screening.
  • Produce management reports from Select HR system ready for Manager’s meetings.
  • Assist with special projects in HR.
  • Provide holiday and sickness cover HR functions.
  • Assist managing Disciplinary and Grievance Management (claims, conflict resolution, both from a social and legal perspective)

Skills:

  • Experience as a HR Generalist or HR Officer
  • Demonstrate understanding of HR processes.
  • Preferable CIPD L5 Qualified (or studying towards CIPD L5)
  • The ability to work to tight deadlines.
  • Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel)
  • Great interpersonal and communication skills
  • Personal resilience and the capacity to work effectively and stay calm under pressure.
  • Demonstrate customer care skills.
  • Ability to deal with confidential information and maintain confidentiality is essential.
  • Good team working skills.

Essentials:

  • Confidentiality & discretion
  • Understanding of various HR software systems
  • Good understanding of employment laws
  • Must be able to prioritise and organise own workload with attention to details.

Social Media Specialist

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Main duties and responsibilities:

      • Develop and implement social media strategies for businesses, organizations, or individuals that align with their goals and objectives.
      • Manage and create social media content such as posts, images, videos, and stories across various social media platforms, including Facebook, Twitter, Instagram, LinkedIn, TikTok, and more.
      • Monitor engagement and analytics to measure the success of social media campaigns, track audience growth, and identify trends and opportunities for improvement.
      • Create and manage social media advertising campaigns, including creating ad copy, selecting targeting options, and monitoring performance.
      • Stay up to date with social media trends, new features, and best practices, and apply this knowledge to improve social media strategy and content.
      • Collaborate with other teams such as marketing, public relations, and customer service to ensure social media content aligns with overall brand messaging and strategy.
      • Engage with followers and respond to messages, comments, and reviews in a timely and professional manner.
      • Identify and build relationships with influencers, partners, and other accounts that align with brand values and goals.
      • Develop and manage a social media content calendar, ensuring timely delivery of content and a consistent brand voice and tone.
      • Generate reports and present findings to stakeholders, including recommendations for future social media campaigns and content.

    Skills

      • Social media expertise
      • Content creation and curation
      • Data analysis
      • Communication
      • Creative thinking
      • Collaboration skills
      • Time management
      • Attention to detail.
      • Flexibility
      • Customer service skills.

    Financial and Accounting Technicians

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    Job Description

        • Maintains profit and loss accounts, budgets, cash flow forecasts, and other accounting records.
        • Produces, collates and reports financial information for managers.
        • Liases with clients to ensure that payments are made on time and credit limits are not exceeded.
        • Ensures invoices and payments are correct and sent out on time.
        • Monitors accounting systems to determine accounts are being maintained effectively and provides information on accounting practices to auditors etc.
        • Payroll management.

      Skills, Education / Experience (Requirements as applicable)

        • 1 Year relevent experience in Accounts and Finance.
        • Associate degree or advanced apprenticeship in Accounting and Business.
        • Knowledge of Accounting Software like Xero, Quickbooks, and Sage, etc.
        • Practical experience with spreadsheets.
        • Strong mathematical and problem-solving skills.
        • Technical documentation skills.
        • Organisational and interpersonal skills.

      Competitive salary based on experience.

      Please forward your CV to “[email protected]”.

      Note: Successful candidate will be contacted within 7 days.