IT Support Field Engineer / IT User Support Technicians
Apply NowMain duties and responsibilities:
- Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/ fix support, advice, assistance to authorized users.
- VPN Connectivity and Install Anti-virus.
- Coordinate related activities (remote & onsite).
- Windows 10 Deployment, Migration, Troubleshooting.
- Outlook, 2013, 2016 Configuration and troubleshooting.
- Coordinate and plan installations, de-installations, cascades, moves/ migrations, and add/changes for all EUC Equipment and Software.
- Monitor client satisfaction and closely monitor Service Levels throughout the IMAC activity and following the delivery at predetermined intervals and manage inventory.
- Providing IT and Desktop support as a level 1 & 2 technician.
- Understanding of LAN /WAN networks and basic troubleshooting
- Windows Server 2012, Installation, and management.
- Active directory Understanding of TCP / IP Protocol.
- Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype.
IT Support Engineer / Technician or System Support Officer (L1/L2/L3)
Apply NowMain duties and responsibilities:
- Provide onsite support to users (operational and technical).
- Network & Telecom devices are included in support across all sites under the support model.
- Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/fix support, advice, and assistance to authorized users.
- Coordinate of related activities with the Service Desk support teams (remote & onsite)
- Install applications, certificates, and deployment of software.
- Coordinate with the third party as necessary to keep equipment and software in good working order.
- Advises users on how to resolve hardware and software problems.
- Research possible solutions in user guides, technical manuals, and other documents
- Maintains a log of work in progress, calls received, actions taken, and problems detected.
- Reports on commonly occurring queries to detect underlying problems.
Skills:
- Windows 10 Deployment, Migration and Troubleshooting
- Office 365, installation, Configuration and Troubleshooting
- Hardware Replacement and Upgrade
- SCCM Management
- IOS and Android Application Management including MAC Knowledge
- Ticketing System such as Service Now
- Time Commitment
- Printer Setup and Troubleshooting.
- Wireless Network Connectivity of the devices
- Data Migration among Devices
- Outlook ,2013, 2016 Configuration and troubleshooting.
- Software installation and upgrade
- Remote Desktop Support Application
- VPN Connectivity for the Users and Install Anti-virus.
- SLA (Service Level Agreement) Understanding
- Face to face and VIP user interaction
- Windows Server 2012, Installation, and management, Active directory
- Routers and switches basic Understanding.
- Remote Access using Console cable.
- Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype
- AV System Setup
- Understanding of LAN /WAN networks and basic trouble shooting
- Understanding of main network connectivity troubleshooting commands
- Understanding of TCP / IP Protocol
Essentials:
- Proven work experience in IT support or IT technician roles.
- Associate degree or advanced apprenticeship in Computer Science or relevant disciplines.
- In-depth knowledge of Windows, Mac, Linux, and UNIX operating systems.
- Practical experience with internet and network security protocols.
- Problem-solving skills.
- Technical documentation skills.
- Organisational and interpersonal skills.
Network Engineer
Apply NowMain duties and responsibilities:
- Design and implement computer networks, including LANs, WANs, and VPNs, to meet the needs of the organization.
- Install and configure network equipment such as switches, routers, firewalls, and wireless access points.
- Monitor network performance and troubleshoot issues to ensure network availability, reliability, and security.
- Implement network security measures such as firewalls, VPNs, and intrusion detection/prevention systems to protect against cyber-attacks.
- Collaborate with other teams such as software developers, systems administrators, and IT support to ensure network infrastructure meets business needs.
- Create and maintain network documentation such as network diagrams, equipment inventory, and configuration files.
- Plan and execute network upgrades and expansions to ensure the network can accommodate future growth.
- Stay up to date with industry trends and technologies and apply this knowledge to improve network infrastructure and security.
- Provide technical support and guidance to end-users and IT support staff.
- Participate in an on-call rotation to provide 24/7 support for network-related issues.
Skills:
- Knowledge of network technologies, protocols, and security.
- Problem-solving and critical thinking skills.
- Excellent communication skills, both written and verbal.
- Collaboration skills, the ability to work effectively in a team environment.
- Flexibility and adaptability to work outside of regular business hours if necessary.
- Attention to detail and accuracy in documentation.
- Technical support and troubleshooting skills.
- Project management and planning skills.
- Network design and architecture.
Wireless Survey Engineer
Apply NowWireless Survey Engineer (Certified Ekahau Engineer) is needed.
responsibilities:
- Ample working experience performing Wireless Survey.
- Strong background in Wireless / Mobility / Cellular networks and Networking / Internetworking devices, protocols, and operating systems.
- Possesses expert knowledge of Wireless Network Infrastructure and Network Design
- Experience in Ekahau and Ekahau sidekick / Spectrum analysis software
- Responsible for the delivery of WLAN Implementation & Optimization Services
- Responsible for developing high-level and low-level survey design activities.
- Conduct RF site Surveys and include designs of RF Systems
- Analyse results of RF collection
- Lead new advances in RF engineering.
- Excellent Leadership Skills
- Ability to acquire new skills in a diverse environment.
- Demonstrates effective interpersonal skills, able to establish good working relationships globally and collaborate with networks of employees of all levels; able to foster cooperation in others and creative problem-solver.
- Excellent communication skills
- High personal integrity, credibility, and energy
- Deep knowledge of Cisco Wireless Wi-Fi 5, 6, WLC and AP
- Deep knowledge of Wireless Protocols
- Deep knowledge of DNA Wireless
- Demonstrated experience engineering and supporting network solutions.
Technicial Skills:
- Ekahau predictive and post install surveys.
- Hands on in Wi-Fi network optimization for high density outdoor, warehouse, production units, stadiums, or enterprise environments.
- Understanding and optimizing network for convergence of Wireless Wi-Fi and 5G.
- Understanding of latest Wi-Fi technologies WiF6E, WiFi7 and aware of Wi-Fi industry standards and associations like WBA and WFA.
- Experience in site survey tools like Air Magnet or Ekahau.
- Managing wired and wireless networks (Aruba, Extreme, Cisco, Meraki, Ubiquiti)
- Strong networking fundamentals to include IP, DHCP, DNS.
- Thorough understanding of wireless RF, authentication, security, and network management.
- Virtual Private Networks (VPN)
- Microsoft Active Directory, SCCM and RADIUS
Essentials:
- Number of Ekahau surveys done.
- Client satisfaction.
IT project coordinator
Apply NowMain duties and responsibilities:
- Manage the day-to-day aspects of the service ensuring contractual obligations are met.
- Manage communications and deliverables from all stakeholders for the project.
- Track project accomplishments/progress
- Maintenance, roll-out, and development of best practice service delivery management principles.
- Service level compliance in delivery, following best practice, analysing and mitigate against risks, and suggest improvements.
- Regular contact with suppliers, providers, and external support teams to ensure services are managed and meet expectations.
- Build relationships with technology partners.
- Oversee the IT Service Desk to achieve the most consistently effective, efficient, and outstandingly professional, and friendly service experience.
- Ensure service is delivered within a structured way, enhancing process and delivery.
- Ensure any Major Incidents are handled in the appropriate manner to client expectations.
- Regular contact with other members of the management team to resolves issues.
- Establish partnerships cross-functionally as necessary to ensure project success.
- Work with Ops Manager to develop, drive, and implement project goals.
- Highlight any non-conformance with agreed standards and working practices with the Head of Service and IT Operations
- Documentation of service/procedures and communication to other departments is paramount.
- Monitor, deliver, and report on support activities with agreed SLAs.
- Develop new SLAs and OLAs (where needed) with internal and external stakeholders.
- Monitor and ensure a Service Improvement Plan (SIP) is in place to mitigate against risks, and appropriate costings are in place in relation to changes in service required.
- Analysing data and producing customer reports.
- Responsible for the budget.
Skills:
- Understanding of service management principles
- Ability to take ownership and full responsibility for Service Desk Day to day duties.
- Technical (IT & Network Support) awareness
- Expertise in Microsoft Office Suite
- Excellent verbal/listening and written communication skills, problem-solving skills, and attention to detail
- Ability to prioritise and multi-task.
- Well organised and able to manage conflicting priorities.
- Self-motivated and able to adapt to a changing environment.
- Role models resilience and maintains a calm demeanour when under pressure.
- Demonstrate commitment to company values.
- Adopts and drives a continuous improvement approach to work practices in the function to achieve desired business performance and commercial success.
- Influencing, negotiation, and decision-making skills
Essentials:
- Client-facing service delivery management background
- Experienced in successfully managing projects in a service desk environment.
- Experience managing 1st and 2nd line engineers.
- Good understanding of Infrastructure, technology projects, Networking, Cloud, security services
- Experience in delivering projects in a more structured manner, improving process and delivery.
- Track record in making sure that an efficient service delivered matches expected customer expectations.
- Bid writing experience.
- Experience in costing, feasibility, and management of support contracts
Compliance Administrator
Apply NowMain duties and responsibilities:
- Administration of legal documentation for contractors.
- Data handling (GDPR).
- Formulation and implementation of contracts for employees and business partners.
- Provide an effective and efficient contractor focused HR service, ensuring compliance.
- legislations are met.
- Corresponding to emails and responding to general queries.
- Being pro-active and managing time effectively to provide a high level of support to the team.
- Liaising with support departments to ensure the smooth running of the office.
- Additional in-office administrative duties as and when required.
Skills:
- Excellent written and verbal communication skills.
- Ability to prioritise and organise your workload.
- Positive, pro-active, and flexible approach.
- Well presented.
- Excellent level of attention to detail skills
- Previous administrative experience, ideally within HR or Legal administration
Essentials:
- Strong communication skills and the ability to provide professional, prompt, and friendly customer service.
- Basic IT skills.
- Proficient in Microsoft Office, including Word and Excel.
Human Resource Officer
Apply NowMain duties and responsibilities:
- Understand and execute the departments vision of good business development to reduce costs and become more profitable.
- Maintain the Select HR data entry and database system.
- Proactively manage the recruitment and hiring process (preparing and evaluating job descriptions, posting vacancy ads, and managing the hiring process)
- Create and implement effective onboarding and induction plans which improve the employee experience.
- Develop training and development plans.
- Maintain all starter and leaver checklists.
- Complete all offer letters to new starters and prepare contracts of employment for new employees. Gain all references for new employees.
- Requesting and maintaining all new IT accounts for new employees and ensuring old accounts are closed.
- Apply for and analyse criminal records checks (DBS) for new employee screening.
- Produce management reports from Select HR system ready for Manager’s meetings.
- Assist with special projects in HR.
- Provide holiday and sickness cover HR functions.
- Assist managing Disciplinary and Grievance Management (claims, conflict resolution, both from a social and legal perspective)
Skills:
- Experience as a HR Generalist or HR Officer
- Demonstrate understanding of HR processes.
- Preferable CIPD L5 Qualified (or studying towards CIPD L5)
- The ability to work to tight deadlines.
- Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel)
- Great interpersonal and communication skills
- Personal resilience and the capacity to work effectively and stay calm under pressure.
- Demonstrate customer care skills.
- Ability to deal with confidential information and maintain confidentiality is essential.
- Good team working skills.
Essentials:
- Confidentiality & discretion
- Understanding of various HR software systems
- Good understanding of employment laws
- Must be able to prioritise and organise own workload with attention to details.
Social Media Specialist
Apply NowMain duties and responsibilities:
-
- Develop and implement social media strategies for businesses, organizations, or individuals that align with their goals and objectives.
- Manage and create social media content such as posts, images, videos, and stories across various social media platforms, including Facebook, Twitter, Instagram, LinkedIn, TikTok, and more.
- Monitor engagement and analytics to measure the success of social media campaigns, track audience growth, and identify trends and opportunities for improvement.
- Create and manage social media advertising campaigns, including creating ad copy, selecting targeting options, and monitoring performance.
- Stay up to date with social media trends, new features, and best practices, and apply this knowledge to improve social media strategy and content.
- Collaborate with other teams such as marketing, public relations, and customer service to ensure social media content aligns with overall brand messaging and strategy.
- Engage with followers and respond to messages, comments, and reviews in a timely and professional manner.
- Identify and build relationships with influencers, partners, and other accounts that align with brand values and goals.
- Develop and manage a social media content calendar, ensuring timely delivery of content and a consistent brand voice and tone.
- Generate reports and present findings to stakeholders, including recommendations for future social media campaigns and content.
Skills
- Social media expertise
- Content creation and curation
- Data analysis
- Communication
- Creative thinking
- Collaboration skills
- Time management
- Attention to detail.
- Flexibility
- Customer service skills.
Financial and Accounting Technicians
Apply NowJob Description
-
- Maintains profit and loss accounts, budgets, cash flow forecasts, and other accounting records.
- Produces, collates and reports financial information for managers.
- Liases with clients to ensure that payments are made on time and credit limits are not exceeded.
- Ensures invoices and payments are correct and sent out on time.
- Monitors accounting systems to determine accounts are being maintained effectively and provides information on accounting practices to auditors etc.
- Payroll management.
Skills, Education / Experience (Requirements as applicable)
- 1 Year relevent experience in Accounts and Finance.
- Associate degree or advanced apprenticeship in Accounting and Business.
- Knowledge of Accounting Software like Xero, Quickbooks, and Sage, etc.
- Practical experience with spreadsheets.
- Strong mathematical and problem-solving skills.
- Technical documentation skills.
- Organisational and interpersonal skills.
Competitive salary based on experience.
Please forward your CV to “[email protected]”.
Note: Successful candidate will be contacted within 7 days.