IT Support

Contact Us

IT Key Skills:

  • Windows 10 Deployment, Migration and Troubleshooting
  • Office 365, installation, Configuration and Troubleshooting
  • Hardware Replacement and Upgrade
  • SCCM Management
  • IOS and Android Application Management including MAC Knowledge
  • Ticketing System such as Service Now
  • Time Commitment
  • Printer Setup and Troubleshooting.
  • Wireless Network Connectivity of the devices
  • Data Migration among Devices
  • Outlook ,2013, 2016 Configuration and troubleshooting
  • Software installation and upgrade
  • Remote Desktop Support Application
  • VPN Connectivity for the Users and Install Anti-virus
  • SLA (Service Level Agreement) Understanding
  • Face to face and VIP user interaction
  • Windows Server 2012, Installation, and management, Active directory
  • Routers and switches basic Understanding
  • Remote Access using Console cable
  • Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype
  • AV System Setup
  • Understanding of LAN /WAN networks and basic trouble shooting
  • Understanding of main network connectivity troubleshooting commands
  • Understanding of TCP / IP Protocol

 

Task Description:

  • Desktop support
  • IMAC support
  • Asset refresh
  • Asset disposal activity (Excluding physical disposal)
  • Hardware break-fix of end-user devices
  • Mobile device troubleshooting
  • Conference room support – Audio-Video conferencing room support
  • Smart hands support
  • Incident recording and update
  • Liaison with the Partner Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites)
  • Basic end-user training not exceeding 15 minutes
  • Third-Party / Vendor coordination

Key Activities

  • Provide onsite support (operational and technical)
  • Network & Telecom devices are included in support across all sites under the support model
  • Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/fix support, advice and assistance to authorized users
  • Coordinate of related activities with the Service Desk support teams (remote & onsite)
  • Install applications, certificates and deployment of software
  • Coordinate with the third party as necessary to keep equipment and software in good working order

IMAC

  • Coordinate and plan installations, de-installations, cascades, moves, add/changes for all EUC Equipment, Software, and related Services to Client
  • Monitor client satisfaction and closely monitor Service Levels throughout the IMAC activity and following the delivery at predetermined intervals
  • Manage the recording and collection of the required inventory information and update the inventory system (or other Client inventory system)
  • With the approval of the Authorized User, back up Authorized User data, re-image End User Computing Devices and restore such Authorized User data to such End User Computing Devices. (e.g., personal preferences drive mappings)
  • Determine if there are any special requirements at the IMAC location(s) and coordinate physical space requirements
  • Confirm correct implementation of the IMAC with the designated Client end user as appropriate
  • Coordinate with third parties (e.g., network administrators, electricians and telecommunication specialists) with respect to changes required by Installation, Move, Addition, Change; (“IMAC”)

Asset Management

  • Perform asset tracking of End User Computing devices
  • Provision end-user computing devices for new joiners and/or relocated users
  • Collect end-user computing devices from leavers
  • Support user/device relocation and device life cycle activities
  • Adhere to the relevant Client policies covering the decommissioning of equipment
  • Follow the asset recovery process for Customer identified personnel who will be terminating in accordance with the required service standards
  • Manage end of life assets. Preparing lists of assets and coordinating with users for scheduling appointments for replacement, follow-up with a new user to make sure asset is functioning properly, maintain tracker
  • Validate that End User Computing Services are in compliance with warranties, seek guidance from the applicable vendors, if necessary, and comply with such warranties
  • Manage on-hand parts Inventory/PC Inventory to sustain SLA’s for warranty or non-warranty device replacement (spares)

OS Imaging

  • Maintain devices and install end user’s / customer’s approved global standard image and certified software as required by Authorized Users for Service Request, Incident handling and Life cycle events
  • Confirm post-delivery Authorized Users preferences and drive mappings
  • Validate and deliver when necessary service packs, hot fixes, PC health and applied updates for EUC devices in Service response

Anti-Virus & Malicious Code

  • Manage and maintain user’s / customer’s provided antivirus, logging and Malicious Code solutions for the End User Computing Devices as part of the End User Computing Services
  • Support End User Computing anti-virus and Malicious Code Incidents and Service Requests

Mobile Device Management

  • MDM- Support for any Mobile device issues
  • MDM- Support iOS and Blackberry and iPhone equipments utilized by Customer using remote System management tools and local support technicians as needed
  • Maintain, provide issuance of mobile Corporate Owned Devices and the collection of user’s / customer’s Authorized User agreements of these devices (e.g. iPad’s, iPhones, Cell Phones, Blackberries) via Service Request processes
  • Manage end-user tools (e.g. Blackberry Work and Skype for Business) activations for all regions

AV & VC Room Support

  • Provide Concierge services for audio visual needs
  • VC Support – Support for Video conference rooms
  • AV Support – Coordinate with Audio Visual equipment vendor for IMAC & Break fix
  • Assist with constructing meeting content (PowerPoint, video stream, web-ex, external video conferencing, webcast, special audio delivery, polling, etc.) when requested by Authorized User
  • Schedule, coordinate external vendor (ex. Web-ex) services in support of Authorized User events
  • Support / arrange preventative maintenance checks from the local audio visual vendor
  • Provide Authorized Users training and documentation on how to operate audio visual equipment
  • Provide support services for all Internet Protocol television (IPTV) and display systems

Print Services

  • Coordinate with Client Printer Vendor for hardware break/fix support
  • Facilitate Adds, Moves, Changes and End of Lease replacements of print devices

Competitive salary based on experience.

Please forward your CV to “[email protected]”.

Note: Successful candidate will be contacted within 7 days.

Network Engineer – CCNA / Routers / Switches

Contact Us

Express Communication Services Limited is looking Network Engineer for London and Surroundings with the following skills: The Engineer must be able to install, design, analyse, configure, repair, and maintain network infrastructure / application components with further expertise of:

  • Strong network experience
  • CCNA certified with Microsoft Servers
  • Experience and strong knowledge network infrastructure (e.g. firewalls, Cisco routers, switches, Ethernet, TCP/IP)
  • VPN experience
  • Experience with supporting and implementing VoIP
  • Juniper and Cisco Routers

Competitive salary based on experience.

Please forward your CV to “[email protected]”.

Note: Successful candidate will be contacted within 7 days.

Social Media Expert

Contact Us

Express Communication is looking at social media personal with the experience of the following:

  • WordPress
  • Social Media Knowledge
  • Integration of Facebook, LinkedIn, Twitter accounts with the company websites, direct traffic and locate the targeted market
  • Online tools such as orkit integration with the company’s website
  • Search Engine Optimisation (SEO) expertise
  • Analyse User traffic from different locations

Competitive salary based on experience.

Please forward your CV to “[email protected]”.

Note: Successful candidate will be contacted within 7 days.